Shipping & Return Policy
Shipping:
- Free Shipping to the following countries: UK, USA, EU, Australia, Canada, India, UAE, Singapore
- Shipping charges for Rest of the World- GBP 9.99
Shipping Process
- Upon placing an order, you will receive an email confirmation summarizing your order details.
- Please allow 7-10 business days for the receipt of your order
- You can also log into your account (website) to see your order history and tracking information.
Shipping FAQs
When will my order arrive?
We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product and can be delivered in 7-10 business days from the time of placing the order.
How will I know whether my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email: -
- Email order confirmation
- Email with tracking details and Invoice once the product is shipped
Is there any hidden cost?
There are duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at Care@orvi.com or call us at +44-7886090176 (Mon – Sat: 9:30 AM - 5:30 PM GMT).
Start your returns
To start a return, you can contact us at Care@orvi.com. If your return is accepted, one of our customer service representatives will connect with you with in 24hours and share the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Care@orvi.com or call us at +44-7886090176 (Mon-Sat: 9:30 AM - 5:30 PM GMT).